| Poor communication can cost you money. This is the how, why and what to do about it. - Reg Adkins |
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| Is it time to put two simple words back into circulation? Could these two small words make a differe ... - Ralph Roberts |
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| It?s the nightmare that everyone who has ever been to a medical, dental or veterinary office fears m ... - Bill Knell |
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| With a stroke of the keyboard, your satisfied customers can disappear as quickly as they arrived. De ... - Leanne Hoagland-Smith |
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| No matter what the sport or business, we all have a Most Valuable Player. Surprisingly, most busines ... - John Mehrmann |
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| For those of you who are working in a customer service industry, the quality of that customer servic ... - James Hunt |
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| The best way to maintain a successful relationship is to stop treating your customers like customers ... - Nola Redd |
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| There is a saying.... "attitudes are contagious.... is your's worth catching?" - Gary Durkin |
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| Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what ... - Alicia Smith |
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| Here's a field-tested and proven model for coaching call center agent phone calls. It's highly effec ... - Myra Golden |
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| Customer service is about more than mouthing the words customers want to hear in a manner so as to c ... - Craig Harrison |
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| "Thanks,? we all say, when someone does something nice for us. But do we mean it? Sometimes, we ratt ... - Alyson Mead |
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